Your phone system. Your SIMs. Your data. Our software.
Algo PBX is hosted PBX, CRM, and WhatsApp/SMS software that runs on the GSM gateway and SIM cards you already own and control. We never sell minutes, numbers, or carrier service.
How it works
Your infrastructure, our software
- Your gateway and SIMs
- A GSM gateway you own, on your premises, with your SIM cards and carrier contracts.
- Encrypted tunnel
- An encrypted VPN tunnel connects your gateway to our hosted platform — signaling and media never cross the public internet in the clear.
- Our cloud software
- Asterisk-based PBX, CRM, and messaging, hosted and maintained by us, running against your telecom connection.
- Your agents, anywhere
- Agents sign in from a browser — WebRTC softphone, dial pad, CRM, and WhatsApp inbox in one workspace, wherever they're located.
Features
Everything your call center needs
PBX for distributed teams
Browser-based softphones over WebRTC — no desk phones or SIP hardware to provision. Agents get a dial pad, call controls (mute, hold, transfer), and live status; supervisors get a real-time wallboard, queue routing, and listen-in/whisper/barge for coaching.
Your gateway, your numbers
Algo PBX runs against a GSM gateway and SIM cards you own and control, reached over an encrypted tunnel. We never sell minutes, SIM cards, or carrier service — the telecom relationship and its regulatory compliance stay yours.
CRM built around the phone
Contacts, companies, and a Kanban deal pipeline, with every call and WhatsApp message landing on a unified activity timeline. Screen-pop and auto-disposition mean agents work from context, not a blank dial pad.
WhatsApp and SMS in one inbox
Customer conversations — WhatsApp threads, voice notes, images, SMS — sit alongside call history on the same contact record, so a handoff between channels doesn't mean starting over.
Call recording, on your terms
Recordings are retained for a fixed, configurable window and then permanently deleted by an automated retention job — never kept indefinitely by default.
Manager-merge conferencing
A supervisor can merge into a live call to join or coach directly, on top of the existing listen-in/whisper controls — for the moments coaching needs a real third voice, not just an ear.
Pricing
One plan, no surprises
Standard
AED 500/ month
Manual invoicing — no card required, no self-serve checkout.
- 4 agent seats included
- Full PBX, CRM, and WhatsApp/SMS inbox
- Call recording with configurable retention
- Additional seats available on request
FAQ
Common questions
Contact
Ready to talk?
We'll walk through your gateway setup and get you onboarded.